Errors (bugs) - EBooksWriter 
We constantly strive to improve and simplify our programs. 
However, we can not guarantee that they are totally error-free, or that they will work perfectly in every single situation. 
Unfortunately, unpredictable behavior or unexpected errors may occur occasionally. 
 
Should this happen to you, be sure to follow these guidelines: 
- try to change to a different page (this can be done using the top left buttons, from the “hypertext” menu, or from the bottom center page number box) 
- try to save your work with “save” or “save as” commands 
- if the software or the PC appears “stalled”, use Ctrl + Alt + Del (once only). The "task manager" window will be visible: you should click on EbooksWriterxxx.exe, then on the “terminate app” button 
- tell us about the problem, by writing a “bug report” as detailed below. 
- activate the “remember to save” option in “tool >program options”. (This will ensure that the majority of your work will be saved in the future, should the problem persist) 
- shout curses at Visual Vision (not a great solution, but it helps, psychologically...!) and please remember that on occasions, apparent software problems may in fact be caused by hardware.  
 
How to produce a helpful “bug report”. 
- be precise, clear and concise. For example, there are dozens of dialogs, and hundreds of functions: be sure to list all steps followed before the problem occurred; 
- a screen shot in GIF format may help, but please keep the file size to a minimum, and only use it if really needed; 
- try to reproduce the error: get a blank sheet and write down all steps needed for us to reproduce the same problem on our machines; 
- if the error involves files, it may help to send these files in a ZIP format, but please check with us first; 
 
We are not Microsoft (maybe you have already realized ...) and do not have their resources, but we really care about our products and customers, so any assistance is greatly appreciated. We will respond to all of your emails! 
 
All bug reports must be directed to bugs_ebw@visualvision.com 
 
 
With EbooksWriter you will save effort and time. Click here and get EBooksWriter now! 
 
 
 
Software: create Website, CD, catalog, ebook, manual, brochure Hypertext authoring software create catalogs Website builder software Create your own Website Web Website publishing software create CDROM cd front end autorun cd make cd CDROM presentation Ebooks create make build compile E-books Ebook e-book software Ebook editor software visual ebook editor and compiler e-book compiler e-book collection library Web page design software Create a Web site Web site design software program Web site editor software build Web site Website software Website builder software Create CD / Web catalog Create hypermedia hypertext CD / Web catalogue catalog Create catalogs CDROM builder software Catalog creator software Create make a CD ROM catalog Create software manual, WinHelp, Html Help Make online manual Create a manual, software HTML Help compiler, CHM Create CHM software application manual online help system software  
Frequent questions (FAQ) - More:ebookswriter@visualvision.com or use the contact form 
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EBooksWriter is a Visual Vision product 
We've had an Internet presence since 1996, and have been selling online since 1998 
We are proud members of the Association of Shareware Professionals 
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Get the EBooksWriter PRO, the best ebook creator software!  
 
 
Click here to receive a CD with the trials of all our products, plus EbooksWriterFREE and the FREE CD Front Ends! 
 
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Try out all the Visual Vision programs. Create catalogues, CDROMs, big Web sites with the powerful Hyper Publish (click here); create fancy Internet page and publish your Web site in minutes with the ease of EasyWebEditor (click here); organize your documents as hypertext with the fast PaperKiller (click here) create HTML Help, Win Help and Web-based help system and documentation for your web and desktop software applications with RoboAuthor (click here) 
 
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